Terms of Use

The following Terms and Conditions shall apply to parties living in countries or regions outside Hong Kong using or purchasing items from Novelty Lane. While using or purchasing items from the Site you are considered to be in agreement to the terms of this document, so you should understand and agree to the following Terms and Conditions before using the Site.

For a first-time order, in accordance with the Terms and Conditions the Company requires you to first accurately provide your name and address information before ordering and then receive a notification of your ID and password from the Company (member registration).

Please take care to prevent discovery and misuse of your member ID and password by a third party. You are considered to have agreed to bear responsibility for all actions taken using your ID and password.

In the event that an order could not be delivered even though it was sent to the shipping address you specified, the Company will bear no responsibility. If you would like to have the order re-shipped, then you should pay the actual, full price of the shipping costs, etc.

Even though an item was listed as being in stock, and was successfully added to the shopping bag, stock may no longer be available by the time your account has been settled, and purchase may not be possible. The contract between you and the Company is considered to be fulfilled when the Company ships items to you. The sending of an Order Confirmation email by the Company is for the purpose of confirming the contents of your application to enter into a contract with the Company, and does not mean that the Company has approved your application to enter into said contract.

In the event that one or more items ordered as part of an order are out of stock, the equivalent cost of the out-of-stock items will be deducted from the settlement amount and the order will be shipped without prior notification. Additionally, even if the item comes into stock after the order has shipped, the Company is unable to ship the item as a supplement to your previous order. Please make a new order for the item.

Order contents (such as size, color, or quantity) and the shipping address information cannot be changed once the order has been placed. Orders cannot be cancelled or changed in any way once they have been submitted.

Although the Company strives to ship your order within 3 days for Hong Kong Customer whereas 10 Days for overseas customer from the day it was placed, depending on the contents of the order, the condition of stocks, and the volume of orders, there may be instances where shipment of the order is delayed.

You should investigate the rules and regulations regarding importing into your country, including goods restricted for import, before placing an order. In the unlikely event that an ordered item is not allowed for import into your country or is subject to tax due to its high value, the Company cannot accept responsibility for the item. The Company cannot provide you any refunds or exchanges for the item or cost of delivery.

The Company reserves the right to combine multiple orders from the same customer, and ship them together as one unit. Even in the event that this results in shipping and handling fees being levied multiple times, the Company will not refund them.

Orders to countries and regions other than Hong Kong will be sent by International Surface Mail. Orders to Hong Kong will generally be sent by Free Registered Mail.

Shipping and handling charges are set based on the total amount of ordered merchandise and those charges include the courier postage and insurance fees, etc. They should be paid together with the total amount of the ordered merchandise.

In the event that you refuse to accept the delivery of an order, or if an order is returned to the Company after the retention period at the post office has passed after failed delivery attempts, the cost of returning the item to the Company will be deducted from the cost of the items when making the refund, and will not be returned to you. Further, if the cost of returning the item to the Company is more than the value of the items, you must pay that difference to the Company.

The amount charged to you will be the total sum of the merchandise plus the shipping and handling charges.

The Company accepts payment by credit card, PayPal, and bank transfer. For more details regarding payment, please contact directly your Credit Card Company, PayPal, or bank.

To be eligible for return and/or exchange of merchandise, you must contact the Company with information regarding the items you wish to return within 3 days of receipt of shipment, by e-mail. After contact, the Company will only accept returns of items that the Company has confirmed for return. (Please ship the confirmed return items back to the Company within 7 days.) The Company may not accept a request for a return and/or exchange if you contact the Company after the 14-day period is over, or return the merchandise to the Company without prior notice.

If you are not satisfied with the items (not satisfied with the color or print, the size does not fit, etc.), you are responsible for all shipping costs incurred. The Company does not accept returns in the following cases.

You have not informed the Company about returns/exchanges within 14 days after the receipt of the merchandise

Merchandise that has been used or worn once

Merchandise that you have adjusted or cleaned.

Merchandise the tags of which you have removed

Merchandise where the shape has been changed by the trial fitting

Sale items

Custom-made merchandise

Exchanges Accepted Only for the following conditions:

The merchandise is different from what you ordered (wrong shipment).

The merchandise is defective.

The merchandise is damaged.

The Company will reimburse you for shipping costs incurred. Please inform the Company in advance if you wish to make an exchange. If the item(s) to be exchanged are out of stock or have been discontinued, you will be given a full refund for the merchandise.

In the case of “At the Convenience of the Customer”, exchanges are not accepted.

If you wish to make an item exchange for any reason (change to a different size, color, or pattern, or exchange unwanted item(s) to other products such as exchanging a T-shirt for a bag), then please return the unwanted item(s), and make a new order for your desired goods. Regarding returns, please follow the procedure outlined in “2.” above. As for why exchanges are not possible, this policy was created in mind for our customers – if you make another order after returning your unwanted merchandise, this method helps to reduce the burden of the shipping costs.

Refund through PayPal, or Bank Transfer that was used to purchase the merchandise.

You should immediately log into the Site and amend your personal details if any changes in the information you have registered with the Company, such as name and address details, have occurred.

The Company has the right to cancel your registration at any time if you perform any of the following. If your account is deleted, your points are considered to become completely invalid and will not be compensated for.

You do not comply with the Terms and Conditions.

You have been a nuisance or caused interference or damage to other customers or the Company, or committed any fraudulent acts.

Any other circumstances in which the Company determines that you should be disqualified.

Any other circumstances in which the Company determines that you should be disqualified.

The Company may suspend this mail-order service if an unavoidable situation arises. In this case, the purchase contract already in effect will continue to apply under these Terms and Conditions.

The Company will not use the information you registered pursuant to these Terms and Conditions for any purposes other than the sale of its merchandise and provision of merchandise information via website and international mail. If you request deletion or change of any part of such information, the Company will immediately comply with the request.

The Company reserves the right to amend these Terms and Conditions as necessary. Even if a part of these Terms and Conditions is deemed to be improper or invalid, these Terms and Conditions are severable, and there will be no effect on the efficacy of other parts of these Terms and Conditions.